Context
Vytal wanted to reach customers who'd never download a dedicated app. Tap2Borrow – tap-to-borrow reusable containers via mobile payment – solved this and doubled as a sales argument for event venues needing high checkout speed. At launch, one small competitor existed.
My Role
Head of Product – full scope. Hardware strategy, software build, GTM, product marketing, partner onboarding, technical feasibility, user testing.
What I Built
End-to-end launch across 5 international markets in 3 months. Hardware provision for two distinct segments (cafes and festival operators), technical reliability under event load, coordination across engineering, operations, and external partners.
Impact
Baseline numbers from the initial 3-month window, before expected growth.